Complaints/Feedback

Overview

The Complaints and Feedback page allows individuals to share concerns, experiences, or suggestions related to emergency medical services in Sacramento County. Feedback helps identify issues, improve services, and support accountability across the system.

Submit a Complaint or Feedback

Complaints and feedback may be submitted regarding emergency medical services provided within Sacramento County. This may include ambulance services, response concerns, or interactions with providers.

Submissions may include:

• Concerns about care or service
• Delays or response issues
• Professional conduct
• General feedback or suggestions

Providing detailed information helps support review and follow-up.

Please complete this form and click on submit to email the completed document. (Please do not modify the generated email)

- OR-

Complete the form, then click on print and mail to:

Sacramento County EMS Agency
Attention: QIP Coordinator – Confidential
9616 Micron Ave, Suite 940
Sacramento, CA 95827

Please attach any supporting documents. Should you have any questions regarding this form or the reporting process, please contact Ben Merin at (916) 875-9785.

Note: This form is not intended for emergencies. If immediate medical assistance is needed, call 911.

What to Expect

All complaints and feedback are reviewed according to established processes.

The review process may include:

• Evaluation of the concern
• Coordination with involved agencies or providers
• Follow up when appropriate

Response times may vary depending on the nature and complexity of the concern.